We have a 24 hour policy, appointments cancelled in less than 24hrs will have a $100 fee

We know how busy life can be, so we make insurance and payments as effortless and as easy as possible.

Here’s how we do it:

  • PTI contacts your insurance carrier for pre-authorization. (If you prefer, your physician’s office can do the same). Depending on your insurance coverage, your physician may need to submit for the initial authorization.
  • PTI bills your carrier directly and updates the insurance company of your payments.
  • PTI will collect self-pay or co-payment when you check in for therapy.
  • We now offer the option of making payments online. click here!


For any billing questions, please contact our billing department (MBC) at 866-679-1600 x308,  M-F 8-4:30pm EST

PT Innovations is a member of Physical Therapy Provider Network (PTPN), which is a preferred provider organization of therapists that have met specific quality standards.

We accept a large range of medical insurances. Please call us if you do not find your carrier listed on the following list:


Major Insurance Companies (partial list)

  • Medicare
  • Med-Pay (Auto Collision Medical Insurance)
  • Worker’s Compensation
  • One Call
  • Care IQ
  • Champ VA
  • VA Programs

Health Maintenance Organizations (HMO)

  • Sutter East Bay Medical Foundation
  • John Muir Group
  • Affinity Medical Group

We accept major credit cards, including VISA, MasterCard and Discovery