We have a 24-hour cancellation policy. Appointments cancelled in less than 24 hrs will incur a $100 fee

We know how busy life can be, so we make insurance and payments as effortless and as easy as possible.

Here’s how we do it:

• PTI contacts your insurance carrier for pre-authorization. (If you prefer, your physician’s office can do the same). Depending on your insurance coverage, your physician may need to submit for the initial authorization.
• PTI bills your carrier directly and updates the insurance company of your payments.
• PTI will collect self-pay or co-payment when you check in for therapy.
• We offer two options of making payments: Use FSA or make an online payment.

For any billing questions, please contact our billing department (MBC) at 866-679-1600 x308,  M-F 8-4:30pm EST

PT Innovations is a member of Physical Therapy Provider Network (PTPN), which is a preferred provider organization of therapists that have met specific quality standards.

We accept a large range of medical insurances. Please call us at (510) 524-2177 if you do not find your carrier listed on the following list:

Health Maintenance Organizations (HMO)

• Sutter East Bay Medical Foundation
• John Muir Group
• Affinity Medical Group

We accept major credit cards, including VISA, MasterCard and Discovery